1. How long are shipping times?

Most deliveries are with our customers within 5-10 days for our Travel Collection as they are made to order within the UK,  and 7-12 days for Clothing.

2. What is your returns & refunds policy?


We are happy to accept to accept returns of unworn clothing items with original tags and clear garment packaging with the SKU label. We do not currently accept exchanges.

Return requests must be initiated within 7 days (return window based on the exact time of delivery) of receiving all items in the order, and shipped back to us within 7 days of submission to qualify for a full refund.

If it is a split package order, it will start from the time of the final package delivery date and time.

Travel Collection

We hope that you love our products. If, however, you are unhappy with your order in any way, please contact us using the Contact Us page on our website providing the details of your query, and we will endeavour to do all we can to assist you.

4. What happens if the item is damaged in any way?

Travel Collection

If a product is faulty in any way, you are welcome to return it within 14 days. Contact us using the contact form, quoting your name and order number. In the unlikely event of a manufacturing fault, it will be repaired or replaced free of charge. Manufacturer faults cover scratches on the product, stitching issues and hemming issues. 

5. What is the best way to contact you with any other queries?

Please feel free to use the Contact Us page for any questions that you may have at all, or any queries regarding your order. We will always do our utmost to ensure that all of our customers are completely happy.

Alternatively, you are also welcome to email us at: info@abovetheclouds.boutique